Pearson Education UK Phone Numbers and Emails

Customer Service:

  • +44 127 962 3623
  • +44 170 970 0400
    Fretwell Road, Rotherham
  • +44 207 010 2000
  • +44 170 954 9300
    Lowton Way, Rotherham
  • +44 186 531 1366
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Pearson Education UK Emails:

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Contact Information

Pearson Education UK Website:

Pearson Education UK Help Center:

Corporate Office Address:

Pearson Education Limited
80 Strand
London, England WC2R 0RL
United Kingdom

Other Info (opening hours):

Additional Fax Numbers:


+44 1845 630111

Fretwell Road, Rotherham

+44 1709 703455

Lowton Way, Rotherham

+44 1709 549313


Kao Park,

London Road


Essex CM17 9NA

Fretwell Road (off Hellaby Lane),

Hellaby Industrial Estate,


South Yorkshire S66 8HN

More contact details


+44 (0)20 7010 6060

Pearson Education UK Rating Based on 7 Reviews

Rating details

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How Good is Pearson Education UK's Customer Service?

Kiowa Pvz
Kiowa Pvz
Feels Disappointed | Sep 20, 2023

I wanted to speak to a person about an issue and this does not seem to be possible

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Alice C Gis
Alice C Gis
Feels Disappointed | Sep 08, 2023

Very poor. No actual person to speak to. Scant communication via email. Unclear how to get access to the products I bought. Still no resolution.

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Rubi Eup
Rubi Eup
Feels Disappointed | Aug 18, 2023

I am still waiting on feedback regarding my issue. The customer care lady was very friendly, forthcoming. My issue was then sent to the next level for approval, it is now over 24hra and have not heard back. Money however has been taken from my account for the purchase I made

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Ronette Zec
Ronette Zec
Feels Satisfied | May 09, 2023

It wasn't an easy road we took since the first call we made. Either via email and so on. But we eventually managed to get the results we wanted. The system will fail us and keep on asking to re-submit the form again and again. Maybe we would say it was a network failure.
So we are all happy with the outcome. Thank you for the time. Patience is virtue. Who waits will get what he/she wanted.
Blessed day.

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Reah Bxz
Reah Bxz
Feels Disappointed | Apr 15, 2023

Horrible . Very hard to speak to someone.

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Waruna G
Waruna G
Feels Disappointed | Mar 21, 2023

I want to do B1 exam ,reading writing, listening and speaking I need to book the dates please help me
Do call me 0746638****

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Summary of Pearson Education UK Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pearson Education UK?

Return/ Replace Question:

  • “Replacement certificate”
  • “Replace certificates”
  • “To replace my old qualifications from EDI”

Request for Information Question:

  • “Inquiry”
  • “Need help with exam access code”
  • “To find out if my exam results have been found”

Shipping and Delivery Question:

  • “Didnt receive my certificate for my remarks it's been over 2 weeks”
  • “Didnt receive my certificate”
  • “My daughter did her BTEC exams in 2022 she still has not received her results and cannot join university. She was told to do two more additional units in April this year and we still don't have any certificate. Her friends are now joining 2nd yr o”

Payments and Charges Question:

  • “Payments”
  • “Payment”
  • “Pay invoice”

Account Question:

  • “I am unable to get into my account”
  • “SIA Upskilling passed but account not linked to SIA”
  • “Attempting to reset password....”

Product/ Service Question:

  • “I need my order and it hasn't arrived.”
  • “Buying SATs prep materials”

Activation/ Cancellation Question:

  • “Subscribe”
  • “To cancel my subscription”

Website/ Application Question:

  • “Problems with website in trying to get a replacement certificate”
  • “An application query”

Refund Question:

  • “Refund/Account Recovery”

Employment Question:

  • “Regarding test centre administrator job role”

Other Question:

  • “Lost GCSEs”
  • “Qualification Certified”
  • “Issues with my grades given”

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